Sessions

The time allocated to you for person to person sessions is reserved especially for you. Being on time for your session is greatly appreciated. If you are 15 minutes or more late MyMind’s mental health professionals reserve the right not to conduct the session. Please bear in mind that if you do arrive late for an appointment, your session will still conclude at the allocated time.

Cancellation by us

MyMind reserves the right to modify or cancel any session if unforeseen circumstances arise. If we cancel we shall inform you as soon as possible. We reserve the right to cancel any group or workshop 24 hours in advance if the number of applicants is less than five per group/workshop.

Cancellation by you

  1. Without prejudice to the following terms, MyMind will provide a full refund for any individual bookings which are cancelled within the first 7 seven days after the making of that booking where the session date has not already passed. This does not apply in case of bookings made by corporate clients for group sessions or training.
  2. If you wish to cancel or reschedule a booking please note the following cancellation conditions will apply where you are seeking to cancel a session after the 7 day cooling-off period referred to above:
    (i) less than 12 hours prior to the session – €20 administration fee;
    (iii) failure to show for a session- the full cost of a session will be charged.
  3. If you have booked a workshop or training, MyMind requires 14 days notice (in case of corporate group bookings) or 24 hours notice (in the case of individual user bookings) for cancellation in order for you to receive a full refund. In the event that you give less than the above stated notice of cancellation, then your course fee may NOT be refunded in full or at all (at the discretion of MyMind and subject to your statutory rights).
  4. Administration and full session fees need to be transferred to MyMind bank account within 72 hours.
    Bank Name: AIB
    Branch: 52 Upper Baggot Street
    Account Name: MyMind
    Account Number: 137-85-035
    Sort Code: 93-10-63
  5. Please use your client code (your initials and date of birth e.g. AD280383) in description field with your transfer.

Please remember

You can cancel or reschedule your session by logging onto www.mymind.org and choosing appointment section. Alternatively, cancellations can be made by calling us on 076 680 1060 (Mon-Fri 9am-5pm) or by emailing hq@mymind.org