This is the website of MyMind, a company registered in Ireland company number 434008 (“MyMind”). MyMind will act as a “data controller” in respect of personal information you provide to it. MyMind is registered as a Data Controller with the Office of the Data Protection Commissioner under Reference 16864/A.
We respect your right to privacy and comply with our privacy obligations. The purpose of this Privacy Policy is to outline how we deal with any Personal Data you provide to us. Any questions or complaints in relation to our data processing practices can be made to the email address at the end of this Privacy Policy.

Types of data collected by MyMind
For visitors to our website we collect the following types of personal data: (1) data regarding the location of the incoming the IP and the IP address itself; (2) location information on you when you browse our website; (3) email addresses, phone-numbers and other contact details supplied by users of our services for the purpose of booking appointments or training; (4) personal details including age, date of birth and nationality; (5) general details concerning your mental health when you book an appointment with a healthcare professional through our website and (6) financial details such as credit or debit card numbers when we process a payment authorised by you through our site.

Purposes for which data is collected and processed
MyMind processes the types of data listed above for the following purposes: (1) for technical and operational reasons related to our website; (2) for the scheduling of appointments requested by our clients and to contact our clients in relation to appointment scheduling (please note we may use your telephone number to contact you in relation to scheduling appointments); (3) to share with our volunteers (such as external psychotherapists, psychologists and/or psychiatrists) for the purpose of arranging appointments on your behalf (on your express request only) and, in that instance in order to indicate (where necessary) the type of services and assistance you will require from those parties; (4) and for use by the healthcare professionals when MyMind schedules appointments; and (5) when answering phone-calls and responding to email queries received from our clients or prospective clients.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Policy. If our information practices change at some time in the future, we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt-out of these new uses.

Justification for the processing of personal data
When MyMind processes your Personal Data it does so on reliance on the following justifications: (1) with the explicit consent of the individual to whom the Personal Data relates; (2) where it is necessary for the performance of a contract between MyMind and the individual to whom the Personal Data relates; and (3) in the legitimate interests of the MyMind as Data Controller in circumstances where Personal Data is collected and processed for technical and operational reasons related to our website and the services we offer to our clients.

Recipients of Data
We will share your information with contractors and volunteers (such as external psychotherapists, psychologists and/or psychiatrists) for the purpose of arranging appointments on your behalf (on your express request only) and, in that instance in order to indicate (where necessary) the type of services and assistance that you require. As indicated in our Confidentiality Statement, we do not disclose your personal information to any other third parties except in very limited circumstances (as set out in the Confidentiality Statement). Personal Data will be kept for no longer than is necessary to provide our services to consumers. In respect of data collected or processed for technical and operational reasons related to our website, this data is stored in Microsoft Azure, G Suite and Google Analytics service.

With regard to MyMind appointment system: You can access all data stored by MyMind by using your username and password.

MyMind will not ordinarily transfer your Personal Data to countries outside the European Economic Area (EEA). In the event that this position changes, MyMind will comply with its data transfer obligations by adopting one of the appropriate measures approved by the Data Protection Commissioner and the European Commission to ensure such transfers are lawful.

Access and other rights
If you would like a copy of the Personal Data MyMind holds about you, please contact us by emailing us at the email address below. You can also access this information by logging in to your online appointment account. Clients may request that their Personal Data is corrected by sending us an e-mail at the below address or by editing it themselves in their online appointment account. You may withdraw your consent and have your Personal Data erased and no longer used for processing at any time by contacting us at the email address or telephone number provided below.

Information Security
With regard to security, we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and visitors will be notified by a pop-up screen on our website. If you feel that this site is not following its stated information policy, you may contact us at addresses or phone number below. You are also entitled to contact the Office of the Data Protection Commissioner.

The Data Protection Officer for MyMind is Krystian Fikert, who can be contacted by emailing hq@mymind.org.

Our postal address is 1 Chelmsford Road, Ranelagh, Dublin 6, Ireland.

We can be reached by e-mail at hq@mymind.org or you can reach us by telephone at (+353) 76 680 1060.