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frequently asked
questions

Can I speak to someone first?

Yes, you may speak to a member of our office team if you wish to discuss any issues with us before proceeding with a specific service.

Please contact us by phone to discuss this further:

(+353) 76 680 1060 – IRELAND

(+44) 203 322 4499 – NORTHERN IRELAND

Do I need to register for a session in MyMind?

Yes, you need to register either online here or by calling the office on +353 76 680 1060.

Once you have registered, you can book an appointment with one of our mental health professionals by following our “Book Appointment” procedure.

Do I need to pay for my sessions?

Yes, there is a charge for your session. MyMind provides affordable services which means our fees are lower than most private practices. MyMind offers a scale of rates based on employment with reduced rates available for those who are not in full time employment.

Do I get an invoice?

Yes, please login to the appointment system.

Please click on ‘My payments’. You can see list of available invoices.

How many sessions do I need?

At the very beginning we strongly recommend you to book just one session for an initial consultation. During your first session with a mental health professional, you will talk about your goals for further appointments

What is the duration of each session?

Each standard session lasts for 50 minutes, extended sessions last for 100 minutes.

Where can I see a professional?

MyMind offers face to face sessions with mental health professionals in our four centres in Dublin, Cork and Limerick. If you cannot make it to one of our centres, you can also have video sessions online. You can find out more about this through MyMind Online.

You can make an appointment in one of our locations or online by scheduling the appointment through our registration system.

How quickly can I see a professional?

Our therapists will see you within days of making initial contact with us. Our goal is to make our service accessible to all and have no waiting lists. We aim to intervene early in a client’s mental health journey, before their situation becomes more advanced.  

What are the MyMind opening hours?

MyMind services are open 6 days a week:

  • Monday – Friday from 08:00 to 22:00
  • Saturdays from 09:00 to 18:00

Where is MyMind located?

MyMind operates nationally through MyMind locations and network of MyMind Members.

MyMind locations:
Dublin 1 (7A Store Street, Dublin 1) – Location on Google Maps
Dublin 6 (137 Rathmines Road Lower, Rathmines, Dublin 6) – Location on Google Maps
Dublin 8 (2A Christchurch Hall, High Street, Dublin 8) – Location on Google Maps
Cork (Unit 6, South Bank, Crosse’s Green, The Lough, Cork, T12 NR02) – Location on Google Maps
Limerick (50 O’Connell Street) – Location on Google Maps

MyMind Members:
Carlow
Kildare
Kilkenny
Louth
Mayo
Meath
Sligo
Wicklow (Online only)

Can I support MyMind?

Yes, you can support us by making a donation via PayPal: Donate session to MyMind

You can also make a payment directly into our bank account with the following details:

Bank Name: AIB

Branch: 52 Upper Baggot Street

Account Name: MyMind

Account Number: 137-85-035

Sort Code: 93-10-63

For foreign money order:
Bank Name: AIB
Branch: 52 Upper Baggot Street, Dublin 4, IRELAND
Account Name: MyMind
SWIFT: AIBKIE2D
IBAN: IE16AIBK93106313785035