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Cancellation & Refund Policy

Sessions

The time allocated to you for person to person sessions is reserved especially for you. Being on time for your session is greatly appreciated. If you are late, by 15 minutes or more, MyMind’s mental health professionals reserve the right not to conduct the session. Please keep in mind that if you do arrive late to an appointment, your session will still conclude at the allocated time.

Cancellation by us

MyMind reserves the right to modify or cancel any session if unforeseen circumstances arise. If we cancel, we shall inform you as soon as possible. We reserve the right to cancel any group or workshop, 24 hours in advance, if the number of applicants is less than five per group/workshop.

Cancellation by you

1. Without prejudice to the following terms, MyMind will provide a full refund for any individual booking which is cancelled more than 24 hours in advance of the scheduled start time of the session. This does not apply in case of bookings made by corporate clients for group sessions or training.

2. If you wish to cancel or reschedule a booking, please note the following cancellation conditions will apply where you are seeking to cancel a session:
(i) less than 24 hours prior to the session – €20 administration fee;
(ii) less than 2 hours prior to the session or failure to show for a session- the full cost of a session will be charged.

3. If you have booked a workshop or training, MyMind requires 14 days notice (in case of corporate group bookings) or 24 hours notice (in the case of individual user bookings) for cancellation in order for you to receive a full refund. In the event that you give less than the above stated notice of cancellation, then your course fee may NOT be refunded in full or at all (at the discretion of MyMind and subject to your statutory rights).

4. Administration and full session fees need to be paid via the MyMind appointment system or transferred to MyMind bank account within 72 hours.
Bank Name: AIB
Branch: 52 Upper Baggot Street
Account Name: MyMind
Account Number: 137-85-035
Sort Code: 93-10-63

5.Please use your MyMind client ID in the description field with your transfer. You can find your MyMind ID number at the ‘My profile’ tab in the dashboard of your account.

Please remember

You can cancel your session by logging onto app.mymind.org.

Packages
All purchased packages are Non-refundable, Non-transferable. Packages are for 50-minute sessions, both face to face and online. You may cancel your purchase up to 24 hours prior to the first session for a full refund. If payment is not received in advance, the client forfeits their sessions.

If you cancel a session less than 2 hours before the session is due to take place or ‘no show’ , you will lose credit for the appointment. All sessions must be completed within 6 months of the date of purchase. This offer is subject to availability.