Cancellation & Refund Policy
The time allocated to you for person to person sessions is reserved especially for you. Being on time for your session is greatly appreciated. If you are 15 minutes or more late MyMind’s mental health professionals reserve the right not to conduct the session. Please bear in mind that if you do arrive late for an appointment, your session will still conclude at the allocated time.
Cancellation by us
MyMind reserves the right to modify or cancel any session if unforeseen circumstances arise. If we cancel we shall inform you as soon as possible. We reserve the right to cancel any group or workshop 24 hours in advance if the number of applicants is less than five per group/workshop.
Cancellation by you
1. Without prejudice to the following terms, MyMind will provide a full refund for any individual bookings which are cancelled if more than 24 hours before the session date has not already passed. This does not apply in case of bookings made by corporate clients for group sessions or training.
2. If you wish to cancel or reschedule a booking please note the following cancellation conditions will apply where you are seeking to cancel a session:
(i) less than 12 hours prior to the session – €20 administration fee;
(ii) failure to show for a session- the full cost of a session will be charged.
3. If you have booked a workshop or training, MyMind requires 14 days notice (in case of corporate group bookings) or 24 hours notice (in the case of individual user bookings) for cancellation in order for you to receive a full refund. In the event that you give less than the above stated notice of cancellation, then your course fee may NOT be refunded in full or at all (at the discretion of MyMind and subject to your statutory rights).
4. Administration and full session fees need to be paid via the MyMind appointment system or transferred to MyMind bank account within 72 hours.
Bank Name: AIB
Branch: 52 Upper Baggot Street
Account Name: MyMind
Account Number: 137-85-035
Sort Code: 93-10-63
5.Please use your client code (your initials and date of birth e.g. AD280383) in description field with your transfer.
You can cancel your session by logging onto app.mymind.org.
PackagesAll purchased packages are Non-refundable, Non-transferable. Packages are for 50-minute sessions both face to face and online. You may cancel your purchase up to 24 hours prior to the first session for a full refund. If payment is not received in advance, the client forfeits their sessions.
If you no show or cancel a session less than 12 hours before the session is due to take place you will lose credit for the appointment. All sessions should be completed within 6 months from the day of purchase. This offer is subject to availability.